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You can cancel your bookings up to 6 hours in advance online or via our phone/whatsapp.

If you are late and your slot is still open/available, you can still attend the class. Otherwise, late cancellation policy applies and we will charge you full booking fee.

Please always check-in at the front desk before your class, to confirm your booking.


We have a 6-hour cancellation policy. For cancellations made with less than 6 hours’ notice or if you do not turn up for your appointment, you will be charged the full appointment fee.

If you cancel within 6 hours, we will refund you the full amount. Please be patient as it can take upto 45 days to reflect in your bank account.

If Paus; cancels a session due to a valid reason, you will get Paus; credit to use in the future for any service at Paus;

Force majeure: PAUS; shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control, including, without limitation acts of God, natural disasters, epidemics or pandemics, quarantine, restriction of international travel, terrorist attacks, war, fire, explosion or accident, interruption or failure of utility service.

If you have any inquiries or complaints, please call 04 266 5329

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